RETURN YOUR ITEM(S) IN 5 EASY WAYS

1- Select the number of items you wish to return, the reason of the return and give us more details to help us identify the issue with the product

 2 – Send us an email with details of the item(s) you wish to return or Login and go to ORDERS Then click on the order of the item(s) you wish to return

 3- Choose your ideal return process : Return the item yourself to one of our eligible drop-off stations or let us handle it by picking-up the item from you

 4- Choose your preferred refund method 

 5- Check your information and submit your return request

ENJOY AN EASY RETURN AND REFUND ONLINE POLICY

You can return all eligible item(s) within 15 days for AG Consult Mall and 7 days for Marketplace.

PREPARE THE ITEM

Place the item in its original packaging, including any accessories, tags, labels or freebies. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.

DROP OFF THE ITEMS OR SCHEDULE A PICK UP

Return the item at our pickup stations or we can pick up from you within 1 – 3 business days. Always ensure your return slip is signed by our agents as your proof of return.

REFUND PROCESSED

Once we receive your returned item, we will inspect it and process your refund within 10 business days into your preferred refund account.